The End-User Frustration of Password Resets
Published on February 24, 2022
via Tech Genix Ask any user to list the things that frustrate them the most about their employer’s IT department, and password policies are sure to be near the top of the list. Password rage is real, and the typical way in which most organizations…
Cost of Account Unlocks, and Password Resets Add Up
Published on November 1, 2021
via The Hacker News There are many labor-intensive tasks that the IT service desk carries out on a daily basis. None as tedious and costly as resetting passwords. Modern IT service desks spend a significant amount of time both unlocking and resetting passwords for end-users.…