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Support

A comprehensive set of support tools means you can always get the help you need when you need it. Whether it’s support for our mainframe software or any of our companion software for platforms like Unix, Linux or Windows, find the help you need through our self-serve knowledge base, or get a direct reply from our support staff.

In the event that you have a question or a problem and are going to contact a Technical Support Representative, please have the following information available before you call or email:

  • Your operating system version, release & maintenance level
  • A short description of the events that lead up to the problem
  • The exact number and text of any error messages and/or ABEND codes associated with the problem.

Normal Business Hours

Monday – Friday
8:30 AM – 5:00 PM EST

Phone: 239-649-1548
Fax: 239-649-6391

After Hours

Primary Contact:
Phone: (239) 649-3099

Secondary Contact:
Phone: (239) 821-6615

SMFUTIL/SMFVIEW Technical Support

Phone: (281) 252-9499

Email Support

*indicates required field



Your Name*

Your Email*

Product*

Product Release Level

Product Maintenance Level

Operating System*

Operating System Release Level

Operating System Maintenance Level

Briefly describe the events that lead up to the problem.*

Error Messages
Enter the exact error messages and/or ABEND codes associated with the problem.