Support

A comprehensive set of support tools means you can always get the help you need when you need it. Whether it’s support for our mainframe software or any of our companion software for platforms like Unix, Linux or Windows, find the help you need through our self-serve knowledge base, or get a direct reply from our support staff.

In the event that you have a question or a problem and are going to contact a Technical Support Representative, please have the following information available before you call or email:

• Your operating system version, release & maintenance level
• A short description of the events that lead up to the problem
• The exact number and text of any error messages and/or ABEND codes associated with the problem.